India AI Use Cases: Real Applications on Digital Public Infrastructure
India AI use cases demonstrate how AI agents operate on Digital Public Infrastructure — executing payments via UPI, delivering multilingual support through Bhashini, automating commerce on ONDC, managing health workflows through ABDM and accessing financial data via Account Aggregator.
Payments Automation (UPI)
AI agents integrated with UPI can automate invoice payments, manage subscriptions, reconcile expenses and provide cash flow insights for SMEs. With approval controls and transaction limits, agents handle the repetitive financial work while humans retain oversight.
Multilingual Customer Support (Bhashini)
Using Bhashini's language APIs, agents can provide customer support in 22+ Indian languages — with real-time speech-to-text, translation and voice synthesis. This makes AI-powered support accessible to India's non-English-speaking majority.
SME Commerce Automation (ONDC)
Small merchants can deploy AI agents on ONDC to manage product listings, optimise pricing, coordinate deliveries and handle customer queries — without being locked into any single marketplace platform.
Financial Planning (Account Aggregator)
Agents using Account Aggregator data can deliver personalised financial insights, automate loan applications, monitor spending patterns and provide budgeting recommendations — all with explicit user consent.
Health Triage (ABDM)
AI agents aligned with ABDM architecture can assist in symptom assessment, appointment scheduling, post-consultation follow-ups and health education — respecting consent boundaries and patient privacy at every step.
Document Verification (DigiLocker)
Using DigiLocker, agents can automate KYC onboarding, credential verification, insurance claim processing and government service applications — retrieving verified documents with user consent instead of manual uploads.